You may be asked by the Videxio support team to run an MTR trace towards a node at one of our global PoP's.
The MTR tool is a simple yet effective network diagnostics tool that combines a trace route and ping test. It will help with analysing potential issues on a customer and/or carrier network such as routing between carriers and also packet loss on the carrier path.
System administrators may already be using this tool or something similar. If you do not have the tool already installed please follow the below guide.
To download the Windows installer package please visit the WinMTR website to obtain the Windows installer file from their offical download.
For Mac users the process is a bit more involved as it requires the use of Homebrew package manager.
Please see the detailed Help Centre guide: