Tely does not automatically receive audio and video when connected to a Videxio VMR.
To overcome this issue, NAT traversal on the Tely 200 has to be activated and set to automatic.
Tely plans to address this issue in a future release.
You can change the NAT Traversal setting for a Tely 200 by logging in to the Tely Portal (https://portal.telyportal.com/):
-There you go to Configuration.
- Select your unit (name of your unit is in the lower left corner on the home screen of the Tely 200) and scroll down to the network section:
-Click on Disabled and select Use NAT Traversal:
-Click on Save
The NAT Traversal should now been set to Automatic
It can take a minute before unit is updated.
Now you should receive audio and video in a Videxio call.