Cannot click Join Now in MyPages

 

  1. Troubleshooting the issue
    1. Open the Meeting Room that you are trying to connect to on MyPages in either Google Chrome or Firefox.

    2. The page will look something like the following when you are unable to click “Join room in browser”.                                                                    image01.png
    3. Use the following keyboard shortcuts to open Developer Tools Console.
      • Google Chrome
        • Macintosh - Command+Option+J
        • Windows - Ctrl+Shift+J
      • FireFox
        • Macintosh - Command+Option+K
        • Windows - Ctrl+Shift+K
    4. A new window will appear either at the right side or bottom of your screen depending on what browser you are using.
    5. In the new window you will see an error like below.image00.png
    6. This error shows that prov.videxio.net is being blocked.

If you would like to replicate this issue please see below.

  1. You will need Google Chrome, or Firefox in order to run this test.
    • Chrome Directions
      1. Open Google Chrome and click the following link. Click Here
      2. Once you have opened the link in the top right hand corner click on “Add to Chrome”.
      3. Once the install has completed use the following keyboard shortcuts to open Developer Tools Console based on what operating system you are using.
        • Macintosh - Command+Option+J
        • Windows - Ctrl+Shift+J
      4. Please continue these directions at Number 2.
    • FireFox Directions
      1. Open FireFox and click the following link. Click Here
      2. Once the new page has opened click on "Add to Firefox"
      3. Once the install is complete use the following keyboard shotcuts to open Developer Tools Console based on the operating system you are using.
        • Macintosh - Command+Option+K
        • Windows - Ctrl+Shift+K
      4. Please continue these directions at Number 2.
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