Migrate a DX device to CE software with the Cloud Upgrader tool

If you need to upgrade from CUCM to CE software do the following from page 10 in this guide from Cisco: https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce82/dx80-dx70-convert-between-CE-android-based-software.pdf

  1. Tap the Settings icon in the upper right corner of the DX device.
  2. Open the Settings application and navigate to More... > TFTP Server.
  3. Enter the IP address of the Cloud Upgrader tool:
    1. TFTP Server 1: upgrade.cisco.com or 128.107.1.157
    2. When prompted, erase and Trust List files.
    3. TFTP Server 2: <leave blank>
    4. When prompted, erase and Trust List files.
  4. The DX device will restart and the upgrade process will start.

Be patient while the DX device upgrades. Depending on the network connection it can take from 10 minutes to an hour, or more.


The device will restart twice.

The tool will upgrade the DX device to CE software CE8.2.x. 

IMPORTANT! The CE software installed by the Cloud Upgrader tool may not be the latest version. Upgrade the DX device by following the normal software upgrade procedures.

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